Shipping Policy

Shipping Policy for Skinverse Cosmetics (Within India)

At Skinverse Cosmetics, we aim to provide a seamless shopping experience and ensure that your products reach you in perfect condition. Below are the details of our shipping policy:

1. Processing Time

  • Orders are processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Charges

  • Free Shipping: Applicable on orders above ₹1000
  • Standard Shipping Charges: A flat rate of ₹1000 for orders below the free shipping threshold.

3. Delivery Time

  • Metro Cities: 2-5 business days.
  • Non-Metro Cities & Remote Areas: 4-7 business days.
  • Delivery timelines may vary based on location, public holidays, or unforeseen circumstances.

4. Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email/SMS with a tracking ID and courier partner details.
  • You can track your order using the provided tracking ID on our courier partner's website.

5. Address Changes

  • Changes to the delivery address must be requested within 2 hours of placing the order by contacting our support team at info@skinversellp.com or +91 9667977602

6. Damaged or Missing Items

  • If your package arrives damaged or if any item is missing, please contact us within 24 hours of delivery. Provide clear photos of the package and items for resolution.

7. Undeliverable Packages

  • If a package is returned due to incorrect address, failed delivery attempts, or refusal to accept, customers may be responsible for re-shipping charges.

8. Cancellation of Orders

  • Orders can be canceled before shipping begins by contacting our support team. Once shipped, cancellations will not be accepted.

9. Restricted Pin Codes

  • Delivery may not be available to certain remote areas due to courier limitations. Customers will be informed at checkout if their location is not serviceable.

For further assistance, please reach out to us at:

  • Email: info@skinversellp.com
  • Phone: 9667977602

Thank you for choosing Skinverse Cosmetics. We’re committed to delivering your skincare essentials with care and efficiency!